Benjamin Cargo Logistics
Customer shipping policy

Terms and Conditions

Dear valued customer, kindly take note of these important guidelines to ensure smooth and safe shipping with Benjamin Cargo Logistics.

MINIMUM CHARGEABLE VOLUME

Minimum is 0.05 CBM for all shipments.

Packages below 0.05 CBM must be sent to the consolidation warehouse to reduce the risk of loss or delays.

Sea freight maximum weight: 500 kg.
RESTRICTED / PROHIBITED ITEMS

Items that are not accepted for shipping

Always inform your supplier of these restrictions before shipping goods to the BCL warehouse.

  • Lithium batteries and power banks
  • Flammable items, including perfumes and lighters
  • White powdered substances without an MSDS
  • Weapons, ammunition and replicas
  • Counterfeit or unbranded pharmaceutical products
MOTORBIKES / MACHINES

Allowed with additional requirements

  • They attract extra duty.
  • They must be dismantled before shipping.
  • Full details are required: chassis number, engine number, brand, year, dimensions and pictures.

Chassis number requirement: The chassis number must be exactly 17 alphanumeric characters. Incorrect chassis numbers will incur a penalty, and the customer will be responsible.

PACKAGES BELOW 0.05 CBM

Use the consolidation warehouse

  • Consolidation ensures better coordination and faster updates.
  • Packages that are not consolidated have no guarantee or daily updates.
GENERAL REQUIREMENTS

Identify every package correctly

  • Write the BCL code boldly on the package. Do not use the customer's name.
  • A package without a BCL code will be rejected.
  • Collect the warehouse receipt after delivery.
HANDLING & STORAGE

Collect within five days

Large goods receive faster handling. Storage fees apply after five days in Ghana at US$1 per CBM per day.

OPTIONAL INSURANCE

Protect the full value

Insurance costs 10% of the goods value and provides 100% compensation. It must be paid on the same day the goods arrive in China.

Without insurance: compensation is limited to twice the shipping fee.

IMPORTANT PICK-UP NOTICE

Check your goods before leaving the warehouse

All complaints must be made at the warehouse on the same day and before departure. Once the customer leaves the warehouse, no complaint will be accepted.

PRICE LIST

Review the current BCL shipping rates

Sea and air prices are published on the BCL website. Contact your branch to confirm the applicable rate before shipping.

View price list
JOIN YOUR DELIVERY BRANCH

Receive updates from the correct branch

Join the WhatsApp group for the branch where you will receive your goods.

WORKING HOURS

Warehouse service times

China: Monday–Saturday, 9:30am–6:00pm

Ghana: Monday–Friday, 8:30 AM–5:00 PM

Saturday: 8:30 AM–2:00 PM

Sunday: Closed

Late arrival may mean you cannot receive your goods that day.

Thank you for your cooperation and continued support.

We remain committed to safe, transparent and reliable service delivery.

Management · Benjamin Cargo Logistics (BCL)